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Choose the route that matches where you placed your order. This keeps a website order with the independent store and an Etsy order inside Etsy’s order record.
Order placed on this website
Launch input still needed: a public support email for direct website orders has not been supplied, so it is not invented or displayed in this preview. Direct checkout should remain disabled until this address and the owner-approved response process are published.
If you already have a provider receipt for a completed website order, use the merchant contact details shown on that receipt and do not submit a second payment while the first is being checked.
Order placed on Etsy
Sign in to the Etsy account used for the purchase, open Purchases and Reviews, choose the order, and select Help with order. That keeps the listing, personalization and Etsy payment record together.
Before you order
Product pages show the current format, included pieces, personalization notes and available checkout choices. Review the selected checkout’s final total and delivery information before paying. No response-time promise is published until the owner approves a support schedule.